“I Dunno – No Idea”

“I Dunno – No Idea”

Onboarding Shop Assistants How do you feel about a shop when you ask an assistant for directions to the nearest public toilets and they say, ‘I dunno’? What about when you ask if the shop sells stamps and they reply, ‘No idea’? Worse still, what if all you get is a...
From Zero to Hero

From Zero to Hero

Checklist for Onboarding Shop Assistants Every retail hero starts with a checklist! From stockroom essentials to stellar customer service, the right onboarding checklist turns new hires into confident pros in no time but… Creating an onboarding program for new hires...
HR’s Secret Weapon

HR’s Secret Weapon

Are You Going to Bore Me? HR’s secret weapon is NOT another meeting, and it’s definitely not a 50-page manual – it’s quizzes! If you haven’t tapped into their potential yet, you’re missing out. Bonus? They’ll expose who actually read the policy memo (spoiler:...
Bartender Beginnings

Bartender Beginnings

Bar Staff Onboarding Every great bartender starts somewhere! With the right onboarding, your new hires will be shaking, stirring, and serving with confidence in no time. The wave of recent negative publicity about companies failing to implement “Ask for Angela”...
Ask for Angela

Ask for Angela

Saying "I Don't Know" Simply Isn't Good Enough The “Ask for Angela” initiative, introduced in 2016, provides a discreet lifeline for individuals feeling unsafe in bars or clubs by enabling them to seek help by asking staff for “Angela.” However, recent national media...